We use tawk.to as a live chat service. The live chat service is used to enhance our customer service capabilities and make it easier to contact us with questions not limited to products, orders, subscriptions. services, etc.
While transcripts are maintained on the tawk.to service, we do NOT use the service to copy, collect, distribute, or sell your data. LUXSB does not store any transcript data on our servers.
You can view the live chat service legal information here Legal – tawk.to . (www.tawk.to/legal) If you do not wish to have your correspondence pass through the tawk.to service, you agree to discontinue use immediatley. If you need to contact us, you can reach us at (866) 324-8870 or e-mail us at [email protected].
Deletion of your data
In the case you wish for your data to be deleted from our site (including third party systems used for the service such as shipping, notifications, etc.), please send us an e-mail to [email protected] with the following information:
- Full Legal Name
- Telephone Number
- Username or login name
Collection of your Personal Information
LUXSB may collect basic identifiable information from you, such as your name, address, password, birthday month and IP Address. Protect your personal information and password. If you purchase LUXSB's products, services, and/or subscription, we collect billing and credit card information. If you choose not to provide us with this information, we are unable to process a subscription. A subscription, services or products requires billing and shipping information. If you choose to not provide this information, our services, products and subscription cant be rendered. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.
Collection of your Facebook Information
Collection About automated information on your Computer
Information about your computer hardware and software may be automatically collected by LUXSB. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the LUXSB website.
LUXSB encourages you to review the privacy statements of websites you choose to link to from LUXSB so that you can understand how those websites collect, use and share your information. LUXSB is not responsible for the privacy statements or other content on websites outside of the LUXSB website.
The LUXSB website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize LUXSB pages, or register with LUXSB site or services, a cookie helps LUXSB to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same LUXSB website, the information you previously provided can be retrieved, so you can easily use the LUXSB features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the LUXSB services or websites you visit.
Use of your Personal Information
LUXSB collects and uses your personal information to operate its website(s) and deliver the services you have requested or subscribed.
LUXSB may also use your personally identifiable information to inform you of other products or services available from LUXSB and its affiliates.
LUXSB may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. LUXSB may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to LUXSB, and they are required to maintain the confidentiality of your information.
We may use Third Party website analytic tools such as but not limited to Google Analytics and Facebook Insights. This allows us to collect information such as traffic visiting the LUXSB site. This allows us to improve our service and enhance users performance. LUXSB may use Third Party service to LUXSB may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. This helps us improve the site. LUXSB does not sell, rent or lease its customer lists to third parties. LUXSB may keep track of the websites and pages our users visit within LUXSB, in order to determine what LUXSB services are the most popular. This data is used to deliver customized content and advertising within LUXSB to customers whose behavior indicates that they are interested in a particular subject area.
In an occurrence that LUXSB is reoraganized, sold, sale of assets, acquisition, merger or involved in bankruptcy, LUXSB your information may be transferred or sold as a new entity.
LUXSB will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on LUXSB or the site; (b) protect and defend the rights or property of LUXSB; and, (c) act under exigent circumstances to protect the personal safety of users of LUXSB, or the public.
Security of your Personal Information
To secure your personal information from unauthorized access, use or disclosure, LUXSB uses the following: "RapidSSL"
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
Protection of your data We take several measures to ensure your data is safely stored. This includes:
Using the latest data storage infrastructure offered by Google via Google Cloud.
Hashing all passwords, so that even in case of a breach they aren’t useful.
Only using trustworthy third-party partners.
Not storing entire credit-card numbers.
Storage of payment information:
We use Recurly (https://recurly.com) as a recurring payment provider. Recurly is a PCI-DSS Level 1 compliant provider. Subscription information stored on the luxsb.com site is limited to name, address, gender, data of birth and fragrance selections. Subscription account updates is transferred via secure API endpoint. Billing information is stored on the Recurly system only.
For 'other than subscription' based services, payment information is sent via gateway to Authorize.net for authorization and payment collection. The website (luxsb.com) only stores the last 4 digits of the card, brand (Visa, MC, etc). and payment confirmation tokens to generate orders.
Notice of breach
We take lengthy measures to ensure the security of your data, however, if there is ever a breach and the breach is deemed to likely have a significant negative impact on our customers, we will notify all customers we believe to be affected as soon as reasonably possible.
California Privacy Rights
California Civil Code Section 1798.83 allows California residents to request from establishment, businesses or organizations conducting business in California a list of third parties to the business has disclosed personally recognized information during the year coming for marketing intentions. California residents can obtain a list of third parties by request once per year which LSB has disclosed personally recognized information about you for the purpose of direct marketing. To request this list, email us at [email protected] , state you are a California Resident and provide a California address. It may take up to 30 days to process the request.
Categories of personal information collected: Name, Address (shipping), Telephone, E-mail, Gender (for default fragrance selection), Birthday (for special offers or discounts) Third Party (billing): Credit card information, billing address, shipping address. https://recurly.com
Children Under Thirteen
LSB does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If your child has provided LUXSB information without your permission, please email us at [email protected]
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from LUXSB by contacting us here: Email: [email protected]
Canceling Your Subscription
Please refer to the Terms and Conditions for the policy on cancelation. You may cancel your subscription by click on “Account”, "Billing" and “Cancel Subscription”. You may also cancel your subscription by contacting us by email [email protected]
LSB will occasionally update this Statement of Privacy to reflect the company and customer feedback. LUXSB encourages you to periodically review this Statement to be informed of how LUXSB is protecting your information. You may always refer to this statement at www.luxsb.com/privacy-policy
Email: [email protected]
Effective as of March 19, 2016
Updated May 9, 2023 - 3:00pm PST