FAQs

HOW IT WORKS
Step 1: Create Account
Create an account LUXSB.com/join. 
Step 2: Choose Your Luxury
Choose your favorite fragrance and click 'Get started'. 
Step 3: Become LUXSB Member
Choose a plan and become a LUXSB perfume subscription member.
Step 4: Build Your Fragrance Calendar and Receive Your Monthly Supply

Build your calendar for the rest of the year. Receive a monthly fragrance supply in a luxe travel size atomizer 0.30 FL OZ/9ml.

GENERAL
Do I have to sign a long-term contract?
No, There are no contracts and no commitment. Only Month to Month or an Annual Subscription. 
What is the benefit of an Annual Subscription?
Pay upfront, and receive 1 month free. Therefore you are only charged for only 11 months. Your 12th month is free.
What is the shipping charge?
There is no shipping charge. Shipping is free.
Are returns accepted?
Returns are Not accepted on any subscription.
Is tax charged on my subscription?
No, you will not be charged sales tax. This is a subscription service.
What if I am allergic to a fragrance?
Luxury Scent Box does not manufacture any fragrances. Refer to the ingredients listed on the Luxury Scent Box or manufacturer of the fragrance. In a case of an emergency, call 911 or seek medical attention immediately. 
Have a question that you cannot find here?
CONTACT US: [email protected]
Can I select from both women and men fragrances?

Yes. You can select from both women and men fragrances.

When is my LUXSB shipped?

The first time when you subscribe, your order will be processed within 2-3 business days once billed and usually arrives within 7-10 business days.  You will receive an email with tracking details after the order is in processing.

Can I try LUXSB for only one month?

Yes. LUXSB is a monthly perfume subscription service. LUXSB is month to month. There is no commitment and you can cancel any time. If you used a first time promo code you must be subscribed for two months. If you cancel prior to the second month, the difference of the promo code will be charged.

How LUXSB travel atomizer work or operate?

Twist to the right to open and spray. Twist to left to close. To refill your perfume vial, when open to spray, pull up from the sprayer pulling the vial out of the case. The case is the outer shell that protects your perfume (inner glass vial).

LUXSB - LUXURY SCENT BOX
Can I travel with my LUXSB Travel Fragrance Spray on a plane?
Yes, you can travel with you Luxury Scent Box travel atomizer. It meets Transportation Security Administration Regulations for traveling. Please refer to  TSA regulations at https://tsa.gov/travel/security-screening/liquids-rule
What is the size of the Luxury Scent Box Travel Fragrance Spray?
0.30 FL OZ / 9 ml
Does the Luxury Scent Box Travel Fragrance Spray?
Yes, it is a spray.
Does Luxury Scent box manufacture fragrances?
No, all fragrances are 100% authentic from the designer, brand or Trademark Name. Luxury Scent Box repackages only original & authentic fragrances.
Are the fragrances inside LUXSB Travel Fragrance Spray authentic?
Yes, LUXSB only uses fragrances that are only orginal and 100% authentic. 
How are the fragrances transferred to LUXSB Atomizers?
LUXSB uses the method of decanting. Decanting is defined as a method of transferring from one bottle to another. We use the method of decanting from the 100% authentic original fragrance bottle to the Luxury Scent Box luxurious travel fragrance spray.
MEMBERSHIPS
Why Should I Subscribe with LUXSB Luxury Scent Box?
Explore your senses and discover the fragrance you have been searching for from the latest trending perfume to classic and exclusive world-wide brands available only at LUXSB. Convenient Travel Size Spray. Perfect for travelng or on the go. LUXSB is one of the largest sizes available in a perfume subsciption service. 
What is the price of a standard membership per month?

A standard plan is $15.00 per month. It includes a LUXSB - your choice of fragrance .30oz/9ml. You will receive a case with your first order and a new case quarterly. 

What is the price of a Premium membership?

A premium membership is $20.00 per month.  It includes a LUXSB - your choice of fragrance .30oz/9ml.  Access to all fragrances without any additional fees. You will receive a new case each month with your order as an added perk.

Is there a fee if I add a premium fragrance scheduled for the month?

Yes. As a standard membership you will be charged an additional $5.00 for the month a premium fragrance is scheduled. You will not receive case with your order unless it is your the quarterly month for cases.

When will I be charged for my subscription?
The first time when you subscribed, you will be billed immediately. Going forward the next month you be billed automatically on the same day you first subscribed of each month. Each month your subscription is automatically renewed each billing period unless you cancel. Billing may vary up to 5 days.
Can I pay for all my memberships at once?
Yes, you can only pay for all your subscriptions at once by selecting the Annual Subscription Plan.
How do I upgrade or change my subscription plan?
You can upgrade your membership plan by logging into 'Account', 'Membership Options'. Select the plan you would like to upgrade or change.
What if my Annual Subsctription plan ends?
It will automatically renew for another year unless you cancel. If you do not want it to renew for another year, be sure to cancel before the 1st of the month prior to your renewal billing date. 
Does LUXSB offer two or multiple fragrances per month?

Yes, we offer a duo membership. This includes two fragrances of your choice and one new case. As a member, an upgrade option is availble in your account.

What is a case?

A case is the outer shell that protects your perfume or fragrance glass vial. The cases are interchangeable.

Can I purchase extra cases?

Yes, cases are available for purchase for $10.00 each.

What are membership perks?

As a standard membership plan, you will receive a new case quarterly for the months of February, May, August and November. Love your monthly supply, purchase the large size with a membership discount.

Can I purchase large size fragrance or perfume?

Yes. Love your monthly supply, purchase the large size in product description with a membership discount.

Can I purchase extra LUXSB for the month?

Yes. Add-Ons can be purchased at any time during the month under the product description. There is no limit to purchasing Add-Ons.

What is ADD-ONS?

ADD-ONS is an additional LUXSB to your monthly membership. Extras are processed and shipped 2-4 business days after your order is placed.

If I purchase Add-Ons, will I be billed on my monthly billing date?

Yes. Add-Ons do not affect your regular monthly membership.

SHIPPING
What is the shipping charge?
There is no shipping charge. Shipping is free within the U.S.A.
Where does LUXSB - Luxury Scent Box ship?
Only in the U.S.A. We ship to APO and FPO addresses.
When is my LUXSB shipped?
The first time when you subscribe, your order will be processed within 2-3 business days once billed and usually arrives within 7-10 business days.  You will receive an email with tracking details after the order is in processing.
Can I ship my LUXSB to another address?
Yes. If you want to send your Luxury Scent Box to a friend or family member simply log into your profile and change your shipping address before the 1st of each month. Once the address has been changed, your subscription will be shipped to that address every month. Be sure to change the address into your profile to assure it will be shipped to the correct address. To change your address in your profile, click on ACCOUNT from the top menu, click on EDIT SHIPPING INFO.
How do I track my order?
You will receive an email with tracking details when the item is shipped. You can also see tracking details by selecting 'Account' on the top menu, then select 'Orders', click on order number to view tracking number.
FRAGRANCE SURVEY QUIZ
Is it required to take the Fragrance Survey or Quiz?
No, it is not required but is suggested to hep you find the perfect scent. If you decide not to take the fragrance survey quiz, you have the option to select your own fragrance from 'Women' or 'Men' selections.
How do I receive Fragrance Recommendations?
As a new member, take the Fragrance Survey Quiz after you become a member.
How can I take the Fragrance Survey?
Simply click on 'Fragrance Survey Quiz' once your a member and subscribed to LUXSB.
If I took the fragrance survey, can I take it again?
Yes, at anytime you can receive new fragrance recommendations from our specialists by taking the Fragrance Survey. Simply Click Fragrance Survey from the home page. Once you take the survey, recommendations are provided.
FRAGRANCE CALENDAR
How do I update my Fragrance Calendar?
You can manage and update your calendar by selecting 'view calendar' or select 'My Account' then'My Calendar'.
How do I add fragrances or perfume to my Fragrance Calendar?
On the products page, click 'Add to Calendar'below the fragrance image. It will automatically add the fragrance to your calendar.
Can I delete a product from my Fragrance Calendar?
Yes. You can delete a fragrance you have selected for a month from your Fragrance Calendar by clicking on the 'delete' icon, on bottom of the image in the Fragrance Calendar.
Can I change my fragrance in my calendar to a different month?
As a first time subscriber, your first monthly fragrance or perfume can not be changed in your calendar being that it is in processing immediately. Any months going forward can be changed by dragging and dropping the images in your Fragrance Calendar prior to your next billing date. If you do not select a fragrance for the month, it will be auto selected.
What if I do not have a fragrance in my calendar?
We will ship the fragrances you have scheduled in your Fragrance Calendar. If there is no fragrance selected for the month, a fragrance specialist will choose the perfect scent for you or you will receive the fragrance of the month. It will be auto-selected and shipped to you for that specific month.
What if a fragrance is not available for the month and it's scheduled in my calendar?

The next available fragrance scheduled in your calendar will be processed automatically.

MY ACCOUNT
How do I update my billing information?
Log into your profile, select 'My Account' on the top menu, select 'Payment Methods'.
How do I update my shipping address?
Log into your profile, select 'My Account' on the top menu and select 'My Addresses'. This must be done at least two days prior to your next billing/processing date shown on your account. LUXSB is not responsible if this is not complete prior to the indicated processing date.
How do I update my billing address?

Log into your profile, select 'My Account' on the top menu and select 'Payment Methods'. This must be done at least two days prior to your next billing/processing date shown on your account. LUXSB is not responsible if this is not complete prior to the indicated processing date.

Can I put my account on hold or pause it?

Yes. You can pause your account to the maximum of three months. To pause your account, login to 'My Account', select 'Membership Options', select 'Pause' for 1-3 month duration. The pause of your account will go into affect the next month. 

What if my payment method failed or was declined for the month?

Update your payment method in 'My Account', select 'Payment Methods'. LUXSB we automatically attempt the charge again during the billing month. 

CANCELLATIONS
Can I cancel my subscription and subscribe again at a later time?
Yes, you cancel your subscription and subscribe again at a later time. 
Can I cancel my Monthly Subscription Plan?
Yes, but before you do so, can we make it right or improve or service to you? Log into your profile select 'Account', 'Membership Options' and 'Cancel'. We also offer a pause feature. Your cancellation will be processed immediately. You must cancel before the next processing date indicated on your account 'my info' page to assure you will not be billed. No refunds are processed. You can use your subscription for the month you have been billed for until the term has ended.
Can I cancel an Annual and Gift Subscription Plan?
Yes, If you cancel, we do not process refunds for the remaining of the term.
REWARDS PROGRAM
What is the rewards/referral program?
  • This is a pilot program to increase brand awareness and reward YOU for sharing LUXSB
  • You will be assigned a unique code that will be used when people you refer sign up
  • At this time, points can be used for monthly charge credits
  • Points hold no monetary value until they are redeemed as an account credit which is applied to future billing
What are the rewards/referral program rules?
  • 100 referral points will be earned for each new sign-up using your referral code
  • Each month of continued subscription for each referred member will earn TEN referral point
  • You can redeem your points for subscription credit once you reach 150 points
  • 10 points will equal $1 in subscription credit
What are the rewards/referral program terms and conditions?
  • LUXSB reserves the right to cancel this program at any time
  • Your enrollment does not bind you to any contract or obligation
  • Other users will be able to see your 'referral profile'
  • Point adjustments will be made at the discretion of LUXSB
  • Points hold no cash value
  • You must log in to redeem accrued points. The system will not automatically apply credits for earned points.
  • Plans or products redeemed with points cannot be refunded
  • Abuse of this program will result in a cancellation of your account
  • Terms are subject to change at any time
How can I earn points?

You earn points for eligible activites performed around your membership. When you are an active member, click on 'LUXSB REWARDS PROGRAM' from your user profile. From there, you will enroll in the program.

When someone you refer signs up for LUXSB, you will receive 100 points.

Every month you remain a member, you will receive 10 points.

When you have at least 100 points, you can redeem for subscription account credit. ($10 per 100 points).

We will be adding more eligible rewards earning activity on a regular basis.

To eanr and redeem points, you must be an active member over the age of 13 residing in the U.S.